Whether you provide customer service by phone, email, live chat or social media, we've gathered some of our favorite stories online and share our thoughts on what makes them so good. “Our purpose is simple: to live and deliver WOW.”Īnd while there are thousands of negative customer service stories on the web, there are very few positive stories. In fact, delivering excellent customer service is one of Zappos’ company values : Yet, Zappos built a billion dollar empire by delivering excellent customer service. Most companies don't prioritize customer service. When was the last time you provided GREAT customer service? When was the last time you provided good customer service?
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